1. The essence of the ombudsman concept is not easy to define and has, at times, proved controversial. The term itself is an Anglicization of the Swedish term Ombudsmannen, meaning representative and although the word is gender neutral it is often not perceived as such. This perception has led to a number of private sector and internal ombudsmen in North America (particularly in tertiary education) to use the term ‘ombudsperson’ or ‘ombuds’. However, only one public ombudsman has adopted this style (that of British Columbia). For this reason, the more universally...
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